Shipping
New Zealand
All New Zealand orders are shipped from our Auckland, New Zealand warehouse via NZ Post. We have two shipping rates available:
Orders under $150NZD: Express Shipping (CourierPost) $8.95NZD
Orders over $150NZD: Free Express Shipping
Estimated Delivery Time:
Urban: 1-3 Business Days
Rural: 2-5 Business Days
Australia
All Australian orders are shipped from our Auckland, New Zealand warehouse via DHL Express. We have two shipping rates available:
Orders under $250NZD: Express Shipping (DHL): $14.95NZD
Orders over $250NZD: Free Express Shipping (DHL)
Estimated Delivery Time:
DHL Express: 2-5 Business Days
United States & Canada
All orders to the United States & Canada are shipped from our Auckland, New Zealand warehouse. We have two shipping rates available:
Orders under $250 NZD: Express Shipping (DHL): $29.95NZD
Orders over $250NZD: Free Express Shipping (DHL)
Estimated Delivery Time:
DHL Express: 2-5 Business Days
United Kingdom
All orders to the UK are shipped from our Auckland, New Zealand warehouse. We have two shipping rates available:
Orders under $250 NZD: Express Shipping (DHL): $29.95NZD
Orders over $250NZD: Free Express Shipping (DHL)
Estimated Delivery Time:
DHL Express: 2-5 Business Days
Japan
All orders to Japan are shipped from our Auckland, New Zealand warehouse. We have two shipping rates available:
Orders under $250 NZD: Express Shipping (DHL): $19.95NZD
Orders over $250NZD: Free Express Shipping (DHL)
Estimated Delivery Time:
DHL Express: 2-5 Business Days
Europe
All orders to Europe are shipped from our Auckland, New Zealand warehouse. We have two shipping rates available:
Orders under $250 NZD: Express Shipping (DHL): $29.95NZD
Orders over $250NZD: Free Express Shipping (DHL)
Estimated Delivery Time:
DHL Express: 2-5 Business Days
**Please note that shipments to the EU may incur duties + taxes payable to the local customs authority**
Rest of the World
All orders to the rest of the world are shipped from our Auckland, New Zealand warehouse. We have two shipping rates available:
Orders under $250 NZD: Express Shipping (DHL): $29.95NZD
Orders over $250NZD: Free Express Shipping (DHL)
Estimated Delivery Time:
DHL Express: 2-5 Business Days
Duties and Taxes
For some international customers, particularly those residing in the EU, there is a chance that you may be charged duties or taxes by your local customs authority. Duties and taxes are the responsibility of the customer. If you need advice on duties or taxes in your country, we advise you to contact your relevant local authority on this matter.
Please note: If you choose not to pay taxes and duties payable upon import and your package is returned to us, you will be eligible to receive a refund for the value of your product - you will not be refunded the shipping fee.